Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). document.write ("'><\/scr"+"ipt>"); - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) The buyer claims the item is not compatible with his mobile phone. You can also open your Returns dashboard and select View return details from beside the case. Shopping Cart Integrations ii. Ebay has a 30 day money back guarantee that is available on most all items sold here. Once you've accepted a return, the buyer should send the item back to you as soon as possible. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. eBay Money Back Guarantee covers most transactions on eBay. See our Partial refund guidelines for more details. a part of. Select. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. The return is treated as if the item didn't match the listing. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. This is all true, but only for items that are REALLY Not As Described. Copyright 1995-2023 eBay Inc. All Rights Reserved. Give your rule a name and then select Save and turn on. Also this makes the process require the buyer send the item back instead of filing a claim. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. So they can make it sound as the 23 days was trying to help you. Select the percent you want to deduct from the refund amount. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Choose the item above to start resolving a return. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Select the percent you want to deduct from the refund amount. They also state that they cant guarantee the condition of the item being returned. Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. var m3_u = (location.protocol=='https:'? You don't accept returns in your policy, and the buyer changed their mind about a purchase. The seller is required to respond and provide either tracking information, delivery updates, or a refund. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. New comments cannot be posted and votes cannot be cast. You accept returns in your policy, and the buyer changed their mind about a purchase. Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. It's become so bad that it's the topic of memes and the punchline of jokes. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Anyway, I dont accept returns but the buyer requested a return or partial refund. Add a message to the buyer explaining why the refund wasn't full. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Help for buyers and sellers. Carefully check the returned item before giving the refund. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Welcome to the Returns board! Slow but it beats the stress and aggravations. You can see it on the listing if it qualifies. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Both buyers and sellers must meet all applicable return requirements. See Partial refund guidelines. This is the first time I have ever experienced an issue such as this. How to go about returning an item when a seller doesn't accept returns? Big surprise there. if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); Sellers are required to deliver the item as it was described in the listing. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. I am not saying that's what OP was doing, just informational, since they are new to SNADs. Proof of delivery for returned items How to issue a partial refund after the item is returned. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Well which one is it? If you offered free shipping, you'll need to refund the buyer the full amount that they paid. I feel that I am being totally screwed. The seller is required to respond and provide a solution to the buyer's issue. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. if (!document.MAX_used) document.MAX_used = ','; This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. You'll also be responsible for covering return shipping costs. It may only be used to recoup losses when an item is returned used or damaged. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Most sellers don't understand this. Im on the phone with eBay seeing what if any options I have. Returns not accepted is outdated online. It fixes posts like this one more often than it breaks them. 01:47 PM. 01:47 PM In some cases, eBay may automatically accept the return on the seller's behalf. 2 business days after receiving the returned item. document.write ("&loc=" + escape(window.location)); Buyers can always submit a return request, even if your returns policy says you don't accept returns. document.write ("?zoneid=2"); Now, even clear cases of buyer's remorse are allowed to return. Accept the return The buyer will send the item back to you for a full refund, including the original postage cost. if (document.context) document.write ("&context=" + escape(document.context)); Press question mark to learn the rest of the keyboard shortcuts. Should I wait for the seller to contact me? If we're asked to step in to help, we may ask the buyer to return the item to you. eBay may step in without the buyer asking if the seller didn't respond to the return request. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Returns related questions? if (document.context) document.write ("&context=" + escape(document.context)); Offer a partial refund: The buyer will receive a partial refund, and they'll keep the item. eBay Seller Told She Must Accept Returns for SNAD : by: Silver Ice King : Thu Aug 5 22:41:10 2021: Pace hit it right on the nose. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. You can either: - accept the return and provide the buyer with a return label. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. But once . What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Your reply explains just the opposite. Tip Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. Both buyers and sellers must meet all applicable return requirements. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. The buyer returned the item used or damaged.
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ebay seller doesn t accept returns
