Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Always, always be nice! Its always good to see where eBay stands with the case before you contact the buyer back. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Do I need to pay extra for the eBay Money Back Guarantee? If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Regardless of the outcome, will the buyer be able to leave negative feedback? Some business equipment categories that may be covered by the. Returns cannot be closed at the request of a seller. One buyer in particular contacted me asking for a partial refund for an item that he received damaged. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. Their listing states they do not accept returns. Holiday shipping is now in full swing, check out these helpful shipping tips! In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. You might be asking, "Do private sellers have to accept returns?" The answer is No. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You can even notate it in your description when you list anything that might be wrong with the item. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If they say they will side with you, you will be able to relay that information to the buyer that it was clear in the listing and that you will not be accepting the return for that reason. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Spread the word, we know how to break the . Be accurate in your listings, it will save you money and a headache in the long run! Open a case and try to work things out with the seller. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? Check out this video to understand how dimensional weight is measured when shipping. eBay Exporter of the Year was a great success! If we're asked to step in tohelp, we'll ask the buyer to return the item to you. This was one of those times I was pretty happy I had taken photographs while I was packing it. 01-08-2020 When I have photographs of how I shipped my item, I will have those as proof. Tip Returns happen. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. So the buyer gets 6.50 from eBay. The dispute is Not As Described. - edited 11:35 AM. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. ), How This SAHM Made $1,000 In Her First Month Flipping Used Items, How I Quit My Job To Flip Flea Market Stuff Full-Time. Escalate to eBay if you don't reach a resolution within 3 business days. - edited But the seller should communicate with you. 3. eBay will review your case and get back to you within 48 hours. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Now of course, if a TRS abuses this protection (examples are in the FAQ of the link I posted above), then they will be removed from this benefit, so it is to the benefit of the TRS to be clear about why they are exercising the protection. It may only be used to recoup losses when an item is returned used or damaged. If your item hasnt arrived, or isnt as described,let the seller know. A buyer insists the item was not as described in order to force a return. I go over the item with a fine toothed comb and try to mention and notate anything that may be wrong with the item. Tip Something went wrong. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. naM fo elsI. Make sure the barcode is clear so the carrier can scan it easily. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. Ifyou use an eBay returns label, tracking details areautomatically uploaded. Read our article on, Need help with return shipping? However, we're here to help. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. What Do You Do? Disclaimer. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. Find the item under Returns and canceled orders. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Another measure to cover yourself in the rare instance you get a return request. What do you mean by adding sold as is to your terms and policies? See our page on, Would you like us to help with an open return request? I try to get them to give me the reason for the return. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Simply print the label on normal paper and tape it to the package. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . A dialog will open as you type your search terms. Your item didn't match the listing, or it arrived faulty or damaged. In the rare instance, this can happen. Help for buyers and sellers. But they don't have to disrupt your businessor your profits. Honestly, this is one of those lessons I have had to learn the hard way. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. Do you have to accept returns to sell on eBay? We've outlined your response optionsbelow. The criteria for Top Rated Seller is here: Top Rated Seller Program. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. You can also check the progress of your return request at any time. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. So customer buys two items and finds they will not work with their TV and then submits a claim to Ebay that the product "Does Not Work" and it was "Not As Described" and now I'm expected to issue a refund for both the items and shipping costs both ways. Covers your purchase price plus original shipping on virtually all items. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. It covers purchases paid with PayPal and most other electronic payment methods. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. Good luck and sorry you encountered this circumstance. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. You believe that it was exactly as described. The best option for you is to send a Return label, at your expense. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. For more details, please see our Condition of returned items policy. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Need an update on an open return request? Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. I have been selling on eBay for 23 years and I do not accept returns and never have. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You can't deduct the original shipping cost from any refund amount. Take good photos with good lighting from every angle. View cart for details. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. As soon as I find out the reason and it was stated in my listing, I will call eBay and see if they will side with me on my no return policy. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. 3. eBay will review your case and get back to you within 48 hours. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. If you're responsible for return shipping. When a buyer opens a Not As Described case, the sellers options are few. Received a damaged item with a missing part. Offer customers 30 day refund policy because EBay is always going to side with customers. Another sale previously had the buyer claim an item was defective when I know it was not. I used to send out many of my items without insurance! The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. If you want the items back before refunding, I'd accept the return and send them a shipping label. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Were not perfect and we can make mistakes. How to use your eBay earnings to purchase shipping labels. eBay gives this MBG for Australian and International buyers, however . You can choose to add a message to the buyer. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Check the seller's return policy in the listing to see who is responsible for return shipping costs. My second reason for taking photographs of the items I ship? eBay will always side with the buyer of a damaged item. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Research your model before purchasing this because there will be no returns for buying the wrong item. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. In such cases, the responsibility for the costs of the return is according to the sellers policy. Your eBay buyer claimed the item was not as described. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. Copyright 1995-2023 eBay Inc. All Rights Reserved. What if the seller doesn't offer returns? This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. Its to protect myself from the buyer! If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. You can wait, inspect the item, and make sure that it is in the same shape as when you sent it. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request.
item not as described ebay return shipping
