It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Here are 11 ways to become an excellent customer service professional: 1. Staff were non empathetic and unhelpful following the incident. why is jason ritter in a wheelchair Not helpful at all. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Training and fitness levels catered for the individual. Find out how we combat fake reviews. But no way to resolve it. Here are 8 tips for writing great reviews. Like a sauna. I would not recommend this gym to anyone. I asked for complaints procedure for head office and that was also denied. Absolutely the poorest new customer relationships ever!! Totally disgusted with the service offered with no thought or effort of building a customer relationship. truGym | Low-Cost Contract & Non-Contract Gym Memberships UP TO 50 FREE CLASSES Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Would definitely give more stars if I could! He failed to take any responsibility, stating that it was Harlands that needed to sort it out. The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Makes you feel reallllllyyyy bad, and it may be because you were late getting home from work etc. So unprofessional. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. Your cars are not safe! Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Highly recommended. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Suggested companies are based on peoples browsing tendencies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Worst customer service ever have not had one reply to my messages or calls!! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Stockton On Tees - AVOID!! Here are 8 tips for writing great reviews. collectible case knives; Blog Details Title ; By | June 29, 2022. trugym customer service . Maybe they could squeeze in another floor mat area near the gym balls. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Bring back Les Mills Body Combat please! TruGym Stevenage. They put on load music then procede to shout over it. HiPlease accept our sincere apologies for the negative experience you've had with truGym. They are now pursuing me for 234 claiming I never cancelled. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. 2023 Trustpilot A/S. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. No warning, no contact via letter or email. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Very unprofessional! Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Companies can ask for reviews via automatic invitations. Hi,There are no induction classes for new joiners on weekends. We use dedicated people and clever technology to safeguard our platform. Great gym that everyone feels comfortable and Staff are an asset to the place. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. It goes against our guidelines to offer incentives for reviews. Anyone can write a Trustpilot review. Nice staff but theres broken lockers, broken equipment and broken glass window and broken changing room locks and shower locksShower doors have soap scum all over them.No light in 2 of the showers and in the steam room.The place needs repairing. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? When it comes to growing a business, reputation is everything. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Find out how we combat fake reviews. I know several members have request a standing calf raising machine. there are no fitness classes like totally shredded in the evening. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Absolute disgrace of a place rude obese staff. Moreover i received several very abusive emails from them in the days following. The day before, my payment had been taken. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! The Gym is crowded all the time. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. We use dedicated people and clever technology to safeguard our platform. typical!!!! Save your money, go elsewhere. Find out how we combat fake reviews. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Literally just paid for a day pass as the website said they were still open at stevenage. Im going to have To cancel direct debit. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Your experience matters. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. it's never the same amount and do not expect any sort of customer service! Companies can ask for reviews via automatic invitations. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. I am very disappointed that you have emailed me as a new member. The pool is excellent. Would definitely recommend to a friend especially with the ladies only facility. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: Suggested companies are based on peoples browsing tendencies. Plus side, plenty of cardio equipment. Staff were non empathetic and unhelpful following the incident. In the meantime, they have been taking money out of my account. If you like swimming, prepare to be hugely disappointed! I'm sure there will be better gyms in whatever area you are in, so I'd avoid this place just in case they decide to close another club, because no one will be told until it's closed. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. The gym had closed down suddenly in November 2021 and hasn't provided a refund. With an attitude like this it will surely be closing down soon. The changing rooms are always clean and the same for the showers! Here are 8 tips for writing great reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Fuming to be honest. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. If you are looking for fluffy towels and a 5 star experience this is not your place. I have paid for a year's membership through GymFlex and have no idea how to get my money back. Very clean with a good atmosphere and equiptment maintained to high levels. Anyone can write a Trustpilot review. This is when we could get in the pool from February. A nice gym and I enjoy my early morning workouts. The staff are friendly and the gym is very tidy. Needs airing conditioning throughout the gym. I was asked if Id like to suspend or cancel my membership. Join the 248 people who've already contributed. 14 Customer Service Resume Examples for 2023. Trugym luton are refusing to refund me 200 of my hard earned cash! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. False advertising! Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. And the price is ok.Over all not impressed with the gym at all. Your experience matters. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. This gym is great! I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. I'm now in the process of seeking legal advice and so far it's looking positive. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Informed them that I was moving house and therefore cancelling my membership. All of the members that I have encountered at the gym were very supportive and helpful. | Read 241-259 Reviews out of 259. Here are 8 tips for writing great reviews. It's a public swimming baths not a gym. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. It would also be good to have some hit classes in the morning at 6. 2023 Trustpilot, Inc. All rights reserved. So far, an excellent option for a gym considering the membership prices are cheap. I am still waiting for a refund and the information about the instructors.. Huddersfield gym- horrible service, old gym equipment. Companies can ask for reviews via automatic invitations. Your experience matters. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' I paid for a year membership and at that point had several months left. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Absolutely the poorest new customer relationships ever!! After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. A wide variety of equipment to suit your personal needs. We use dedicated people and clever technology to safeguard our platform. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. How many stars would you give TruGym? And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. | Read 81-100 Reviews out of 264 Absolutely shocking customer service. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Firstly, thank you for reporting this to us. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Avoid. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Cancelled after one year membership. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. We also ensure all reviews are published without moderation. I find I spend more time on looking for the weights I need and connectors rather than actually training! I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. And update your website!!!! Staff beyond rude ! AVOID LIKE THE PLAGUE. | Read 41-60 Reviews out of 258 But no way to resolve it. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Verification can help ensure real people write reviews about real companies. In reality this was my experience. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Most staff are very polite. How many stars would you give TruGym? 2023 Trustpilot A/S. Seems like nothing is ever cleaned. Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. Awful showers. I think the gym is great but some of the free weight equipment is getting a little tatty and old. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Join the 266 people who've already contributed. why would you not notify any body ? It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Try to greet customers with a smile and always be courteous and respectful. If you continue to use this site we will assume that you are happy with it. I also send two emails through to them and I never even received an acknowledgement let along a response. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Correction: non-existent customer service. I'd be in two minds about renewing my membership next year. Same as below - Trugym Bromley closed and didnt refund the lost membership. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Published on: January 2, 2023. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Pool full of screaming kids. I went a few times a week and they were welcoming and a great bunch of people. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Bit apprehensive being a female in my 50s. They now refuse to refund monies taken. Our 2022 Transparency . Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Having booked online, I would have expected an email letting me know. This gym offers friendly staff with excellent personal trainers. Great gym, always really clean. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. How many stars would you give TruGym? Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. !Poor service. The gym in Luton in Parkstreet are forever changing staff . Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. We also ensure all reviews are published without moderation. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. kept it quiet from staff aswell ! I think there are more people than the capacity of gym. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Your experience matters. Friendly environment for ladies only. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action.
trugym customer service
