In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. The refund will be received from the Event Organizer within 30 days. 2.18 Merchant Description. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The revised version of this Agreement is automatically effective after it is initially posted on the Site. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Read About More Class Action Lawsuits & Class Action Settlements: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); In August I had purchased two tickets for a concert. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. I was promised a refund. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. and that I would only receive a refund if the concert was cancelled etc. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. FanFair Alliance - Ever get the feeling you've been cheated? By Rhona Shennan 23rd Jul 2020, 3:38pm Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. 2.5 Tax on Seller Proceeds. Per the Viagogo site, because it was a rescheduling and not a cancellation, refunds were not available. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We would like to show you a description here but the site won't allow us. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. . 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. 2.3 Username and Password. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . We cannot control the policy of third-party resellers.'. The Weeknd Concert Tickets. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. It states that if an event organiser offers tickets to . Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. has spoken to a number of ticket holders who have been denied refunds for cancelled events. I have sent multiple proof to them that the event is indeed canceled. Ticket-holders to postponed events will be able . 1. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). 7.3 Additional Policies. If an event is moved and you cannot make the rearranged date, you should be entitled to . 4. Ha*Ash Concert Tickets. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. If this is also unsuccessful We will not offer a refund. 5.2 Violations, Termination and Suspension. Taylor Swift Tickets. What We Do. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 4 replies 17.4K views. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. 2.8 Notification. Contact & review Viagogo - rated #0 in Entertainment . TheViagogo COVID-19 Ticket Refund Denial Class Action LawsuitisLauren Shiflett v. Viagogo Entertainment Inc., Case No. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You should typically get a refund for the ticket and any fees or service charges within 30 days. The 1975 Tour 2023. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. We will not allow You to buy or sell tickets before You have registered with Us. Bruno Mars Tickets. Leave us a message by clicking the Contact Us button. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. 2. To register, You must provide your real name, address, phone number, and email address. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. We look forward to hearing from you. Copyright (c) 2006-2023, viagogo AG. If the event has been cancelled, send them evidence of this. The money belongs with you. Only to be given the run around. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. We often link to other websites, but we can't be responsible for their content. Ive been told a refund is coming in 10 days 4 times now. 2.7 Payment Authorisation. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. We will also add Tax on our fees as applicable. . They did not admit to law breaching and refused to provide a refund. By using our Site, You agree to accept this Agreement. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. It's unlikely you'll get the delivery costs or booking fees back, though. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. administrator or law firm. The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation. They also had another 150.00 dollars worth of fees per each ticket. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Which? He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." Harry Styles Concert Tickets. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I would love to join this lawsuit as I am in the same boat! How do I change the email address on my account? They did not send me my ticket information until the day before the concert. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. The good date is 9/11/21, but the relisted my tickets for 9/21/21. 2.17 Season Cards. I have been fighting with viagogo since October of 2021 with an canceled event. 6.6 No Agency. Romeo Santos Concert Tickets. We endeavour to rearrange delivery with the customer or arrange a collection point. But Which? NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. has found. Note that this is separate from any Tax viagogo is required to charge on its fees. Note that Your payment may be withheld if you violate this clause. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. 2.14 Substituted Seat Locations. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Top Class Actions is a legal news source Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. If You do not qualify, do not use the Services. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021.
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