Consumer line: 888-570-9905, 307-777-7427. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Appalachian Power reports that it is temporarily suspending all disconnections for non-payment as the COVID-19 continues to spread in our communities. Service cannot be disconnected if customer agrees and adheres to payment plan. Calling regarding service disconnection is something Porter says AEP will never do. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). Is AEP energy a competitive energy provider? If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Households may be disconnected once the temperature is below 95 or beginning in October, whichever comes first. Limit the use of My Sensitive Info | Shale Oil and Gas Location. AEP offers winter heating assistance - Times Gazette I work for AEP as a sole proprietor - 1 man operation at the Dresden Ohio plant. The General Assembly is continuing a ban on service disconnections for the most vulnerable Dominion Energy customers through March 1, 2022. Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. The utility must attempt to make a payment plan with the customer before termination. Consumer line: 317-232-2712 or 800-851-4268. Residential service will not be disconnected if at 8 A.M. on the scheduled disconnection day, a National Weather Service Heat Advisory or Excessive Heat Warning is in effect for the county of the scheduled disconnection. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Consumer line: 800-522-2404, Salem: 503-378-6600. Commission approval is required for disconnection to medical emergency customers. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. 21 day disconnect delay if household member is certified as seriously ill. Utility cannot disconnect if a customer will suffer a serious health or safety impairment . Consumer line: 800-225-7729, 608-266-2001 (Madison). If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Certification may be renewed another 42 days. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Prohibits disconnect if household has life support system; 30 day delay for certified medical condition, certificates may be renewed for 30 days or longer if a chronic condition exists. Disconnect prohibited if customer agrees to a payment plan. If the elderly household is low-income and includes a minor, the protection against termination will apply. 30 day disconnect delay with medical certificate, may be renewed 2 times. Utilities are required to offer a payment plan. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). More important, we want you to find the information you care about most. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. AEP Economic Development. AEP Ohio is temporarily suspending all disconnections for non-payment as the coronavirus continues to spread in our communities. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Our simple transfer service makes it easier. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Customer must negotiate a payment plan to maintain service after delay. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. I owe *** on disconnect. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Utilities need written approval to shut off services where all household residents are 65 years or older. Investor-owned utilities have agreed not to disconnect customers during the moratorium if they are not current on their bills. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). New Jersey Administrative Code 14:3-3A.2(e)(3.) Use of this site constitutes acceptance of the AEP Terms and Conditions. Delay disconnect for 30 days with medical certification. Disconnect is not allowed unless arrears are more than $125 for gas non-heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Request a letter The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. All Rights Reserved. Prohibited when heat advisory from the National Weather Service is in effect. No disconnection if a customer enters into a deferred payment plan. Consumer line: 701-328-4082, 877-245-6685. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Certification of licensed doctor or health practitioner is required. The utility may not require payment of more than seven percent of the customer's monthly income. From the ways you live, work, invest and plan for the future, we want you to have tools, news and information with a simple touch or click. two-week period encompassing Christmas and New Year's. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Customer must enter into a deferred payment plan if termination is postponed. Delay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Disconnection delayed for up to 63 days if detrimental to health or safety of household member. Protection for customers entering payment plans; special notice and links to assistance agencies. No disconnect if temperature is less than 10 F or less than 32 F for households with elderly age 62 or older. Customer is required to negotiate a payment plan. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Disconnections are prohibited if customer agrees and adheres to payment plan. PUC approval is needed to shut-off elderly 65 or older. Delay disconnect for 30 days with medical certification. Customer must enter into a payment plan.Cannot disconnect unless the customer owes more than $50 or more than three months of charges. 62 - 1 PO . 30 day disconnect delay if physician, public health official or social service official certifies that a household member's health would be adversely affected. Report a Problem. A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. How do I change my BGE service? Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. No disconnection if customer agrees to and adheres to payment plan. Consumer line: 800-524-0795 or 217-782-2024 (outside Illinois). Certification of licensed doctor or health practitioner is required. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Modify home service If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the county of the scheduled disconnect, such disconnects are suspended. Terminations are suspended for 55 days when people apply for federal energy assistance. Ban for special circumstances such as extreme weather or life-threatening situation. The Basics of Temporary Installations. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. No disconnect if customer agrees to payment plan. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. 0 0 Less than a minute. If you have forgotten your security code, please call 800.672.2231. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782, December 1 - March 31, with extended payment plan. Utilities must offer payment plan of 10% down payment and equalized billing over the next 4 to 12 months. Customers may utilize the winter reconnect order one time from mid October through mid April. The 30-calendar day delays may be consecutive. To avoid unauthorized access, youll still have to enter your password. Prohibited when heat advisory from the National Weather Service is in effect. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. 3040 Continental Dr. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. Customer may request an extension. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options".
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