We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. Stonewater customer community group on Facebook. Partnering Surveyor - Design & Special Projects Development Manager Not to mention all the roles that make a business function, in HR, Finance and IT. Our customer commitments are the service standards weve set with you. All content is posted anonymously by employees working at Stonewater. Whether they need emotional, physical or financial support or advice it's always free. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. This button displays the currently selected search type. You could be our next: If you would like to send us feedback please visit To top it off, we recently welcomed our 22nd colleague to their very own home through our employee shared ownership scheme! Government contracts account for 3.7 million employees in the United States. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Copyright Stonewater. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. stonewater customer promise. Stonewater has announced the promotions of two customer experience directors to its management team. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. . Their personnel know their . Customer APP ID: stonewater. Transparency . Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. 8th March 13:30 One of the ways we do this is with our customer commitments. (i Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Day 5 of #NCSW2022 is Customer Service Recognition Day! @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. Survivors experience of the housing pathway "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. %%EOF New Homes Coordinator Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, . You can find it here. Customer Experience Advisor. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll All answers shown come directly from Stonewater Reviews and are not edited or altered. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Emma Cook leads the way complimenting her teams on delivering our Stonewater #CustomerPromise "We are proud to make things personal. Listed on 2023-03-03. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. Project Officer If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. by chloe calories quinoa taco salad. Excellent customer support. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. This is great as you can access our services 24/7 as well as being able to access shopping discounts through our new MyRewards scheme. The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with . I look forward to sharing another update for the final three months of this financial year sometime in April. Weve achieved so much in seven years, with over 76,000 customers and built over 4,550 new homes. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. This is the Stonewater company profile. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Customer Service Rep, Remote Customer Service. Use this form to report any non-emergency repairs or defects. *?00120 4! Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. We think we could be the perfect match for you too but which way will you swipe? 68% of employees think that Stonewater has a positive business outlook. Put simply, if you want to make a positive difference, working in housing is for you! Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. Today is all about celebrating and recognising great customer service and the people who deliver it. Right to Buy for housing association tenants Check the background of investment professionals associated with this site on FINRA's BrokerCheck.1800 Century Park East, Suite 230, Los Angeles, CA 90067 |+1-310.402.2513. hlRmk0+}K`,j"c[IvNsztiDc@h After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Call your management office directly or the local authorities at 911. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). California Insurance License #0G51436. The Customer Complaint Panel who are they and what do they do? Others should be encouraged to follow their lead. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. David Lockerman, Customer Experience Director. ^Alex. You can see our performance for the last quarter, as well as the previous reports on our website. Isgho Votre ducation notre priorit . They handled all the details with the insurance company. 844-700-3667 Weekday 8AM to 5PM CST Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us jowens@stonewaterunderwriters.com. If you are a tenant and have not yet registered, Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. #Charity #SocialHousing #MentalHealth #FinancialHelp #PhysicalHealth #Wellbeing, The MP for Warwick and Leamington, Matt Western, visited our latest housing scheme in his constituency recently. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. We manage around 32,500 homes in England for over 70,000 customers . The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. This is based on anonymous employee reviews submitted on Glassdoor. stonewater customer promise. Or you can send us a message on our website. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . How ready are you? Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Interviewers were very welcoming and made me feel at ease. Were really sorry if youve experienced delays or the service hasnt met your expectations. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Stonewaters goal is not to work with general agents or quote mills. Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Today is all about celebrating and recognising great customer service and the people who deliver it. Questions were not too difficult and it felt very relaxed. 0 but just like all other businesses, weve been impacted by the pandemic and pressures on labour and materials, and this has meant that at times our contracting partners have struggled. I am delighted that you are interested in joining Stonewater at this exciting time in our development. Stonewater has made several changes across the business to modernise its services with the aim of meeting the expectations of customers, maximising efficiency, and creating a welcoming and productive workplace environment. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. You'll be able to see Sarah at the National Housing Federation Building and Fire Safety in Housing 2023 sharing the stage with Aman Sharma, Totus Digital; Tom Vaughan, Live West and Liz Oliver, The Hyde Group. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Select Accept to consent or Reject to decline non-essential cookies for this use. Intersectionality, domestic abuse and housing Stonewater is a leading social housing provider. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Customer enquiries. We aim to respond to all email queries within two working days. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Christian Lauterbach - Sicherheit im Betrieb. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. We definitely dont want to be that organisation so its not good enough that only 67% of our responses were on time. A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Home; ber CLS; Leistungen; Kontakt / Impressum 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream If you are a registered user, please log in. The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Read 1 more review about Stonewater. We aim to respond to all email queries within two working days. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. stonewater customer promise . cscl star vessel flag autism and narcissism differences. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . A TPA that has been providing TPA services and administered self-funded plans for contractors for over 30 years has a unique position in the marketplace and provides a strong partnership to establish and maintain Stonewater Underwriter's book of business. June 29, 2022 russell hantz wife; Category: . If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. Keeping customers safe and delivering quality services to you really matters to us. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good By building strong relationships and understanding a TPAs specific cost containment strategies, it is possible to develop rate tables for individual TPAs and better understand the risk involved. Sarah has a wealth of experience from the social housing sector, including as Vice Chair of the National Social Housing Fire Strategy Group. 610 0 obj <>stream Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. (727) 582-3100. www.pcclb.com. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. stonewater customer promise. LEARN MORE Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Everything we do is driven by our vision for everyone to have the opportunity to have a place that they can call home. If you are reporting an emergency, please do not utilize this means of communication. Report anti-social behaviour. This form will not work unless you enable cookies. How can we deliver good, quality, and affordable homes to the people wh #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. We look forward to seeing you there with HQN #IFFresearch Futures Housing Group WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Scheme Co-ordinator Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd We'll assume you're ok with this, but you can opt-out if you wish. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. Remote/Work from Home position. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. -Maya Angelou You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m We were really pleased to support IPPRs recent report into the future of retrofit in the UK, and how the Government needs to prioritise retrofit in its energy bill support package this year. Becoming a non-Stonewater customer When a customer leaves a Stonewater home or their tenancy becomes managed by another agent and they are a member of the hubb, the account will change to a Non-Stonewater account. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. ;R?q:40? Stonewater Customer Hubb. stonewater customer promise. 590 0 obj <> endobj You must do this within 15 working days of our response. california hotel laws; fort hood levy brief link; cassie laundrie update. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. You're family. Isgho Votre ducation notre priorit . We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. The process took 2 weeks. As we break into a new decade, what exactly are the big issues in social housing today? 100% of job seekers rate their interview experience at Stonewater as positive. Stonewater director Catherine Evans said: "Ian Williams places a strong emphasis on putting the customer at the heart of their work, similar to our own Customer Promise. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Retrofit is a key solution to some of the energy bill challenges were facing today. Over the last three months weve carried out a whopping. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe. stonewater customer promise . hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : 09/27/2022. Call your management office directly or the local authorities at 911. . Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Customer Service Advisor Overall, 67% of employees would recommend. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. (Usernames and Passwords are Case-Sensitive). We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. Does Stonewater offer an employee assistance or workplace counselling program? Im really looking forward to seeing the impact they both have in their new roles and what more we can do together. Job specializations: Customer Service/HelpDesk. Feedback. Our customer commitments are the service standards weve set with you. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Watch this space. stonewater customer promise. This latest performance shows some areas where were hitting our targets and others where were not there yet.
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stonewater customer promise
