This is a common error among Microsoft users encountering the error under consideration. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. Microsoft blocks Excel XLL add-ins at last! I hope you were able to figure out what was wrong with your account. I decided to created another new Email account and start switching the good email to the new account because . And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. Now, provided your account is still there and no limits have been placed on it, you should be able to log in to your account successfully. Type the security code intoVerify your identity,then selectNext. To check if the account is still active, visit the Live, Outlook, and Hotmail web pages depending on the type of Microsoft account that you used, and try logging in with the associated username and password. How does it not exist when I even have a Facebook account with it? You may be mistyping the email address. every time I try, I . That should let you at least set up the machine. For manual steps or more information, see Reset Microsoft 365 Apps for enterprise activation state. Guiding you with how-to advice, news and tips to upgrade your tech life. If its you, go back and sign in. Choose the account you want to sign in with. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. From there, check to see if your device is enabled. Its a distinction not always understood by Microsoft own staff and associates. Enter a different account or get All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Enter a different account or get a new one. A local account is like setting up another user, but it's only on that one computer. For Windows devices, try the following troubleshooting methods. Has anyone found any fix for this? A few months ago I created this account and now it says that it doesn't exist. More info about Internet Explorer and Microsoft Edge, How to remove Office license files on a Mac, Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state, Reset Microsoft 365 Apps for enterprise activation state. Create one! Check products or services. If so, please select work or school account and . Please help. I have my phone number setup in my account, so instead of email, I used my phone number. That Microsoft account doesn't exist. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. For the question by Ramhound see. Minimising the environmental effects of my dyson brain. Thanks for contributing an answer to Super User! Office LTSC is the enterprise licence version of Office 2021. I can login into VSTS with my personal Hotmail account but when I try with my works account it returns "That Microsoft account doesn't exist. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. MS also keeps linking my work and home accounts. I am trying to sign in to a new computer using my Microsoft account. Key Takeaways How can a Microsoft account login (email address) both exist and not exist at the same time? If you are using Windows or any Microsoft product, you should be able to check into settings to figure it out. Copyright Windows Report 2023. I just set my Microsoft Edge for email default app after Microsoft sent me pop-up when I tried logging in my Microsoft Outlook. New Member. For example, trying to use a personal login for a business-only service. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. 2. I am trying to sign in to a new computer using my Microsoft account. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. . The best answers are voted up and rise to the top, Not the answer you're looking for? If you are prompted for a product key, see Where to enter your Office product key. This is madness, I enter an email address and the setup says that the account does not exist, so I click on "create a new one" which takes me to the create account screen with the email address pre populated where it then says that the account already exists and I should use it to log in !! Otherwise, choose another username. That Microsoft account doesn't exist. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! "That Microsoft account doesn't exist. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. rev2023.3.3.43278. Guiding you with how-to advice, news and tips to upgrade your tech life. Windows 10 comes with a feature that allows you to do a factory reset losing all files. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. I have the same error from the same steps but with a different cause and solution. {"@context":"https://schema.org/","@type":"HowTo","step":[{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"Visit the Reset your password webpage."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"2. A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. On Your Dashboard, click on click Schedule next exam button to select your exam. Aliases are also to be avoided if you want to get to the bottom of things. Microsoft Outlook allows you to create an alias for your email account.It is helpful if you do . Type the requested information and selectSend code. When you see the account you're looking for, select Sign in. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. We have problem with the sign in of an account. Microsoft Outlook allows you to create an alias for your email account. I then signed OUT my personal account and it signed me in with my work account. Hey, so yesterday, I tried logging in into Minecraft. I am having trouble scheduling an exam for MD-100. This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. But, I get a message saying "The Microsoft account doesn't exist. Connect and share knowledge within a single location that is structured and easy to search. It says my account does not exist. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. To create a new account, head to Microsofts Signup Page and choose a new account name. The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. I am not using Outlook anymoreOn Mac the Search function also was not working. I have the same problem. Check if closed. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. While the account may be wrong, there may be other factors that can contribute to this error. Windows 11 how to upgrade. How To Choose Knowledge Management Software For Windows. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. Head over to Accounts, then Email & accounts. How can a Microsoft account login (email address) both exist and not exist at the same time? We'll ask where you'd like to get your verification code and select Next. Below are the prevalent ones: An account that your workplace or school provided may not have a Microsoft account associated with it. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! There are various factors that can cause the Microsoft account doesnt exist issue. What can a lawyer do if the client wants him to be acquitted of everything despite serious evidence? I do not know how they are translated in English it was something like "experience online content". They try to login into Microsoft using an email that is an additional address added to an account rather than the primary user id of the account itself. Super User is a question and answer site for computer enthusiasts and power users. Enter a dif Business process and workflow automation topics. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Now, if you log back into your account, assuming its still there without any restrictions imposed, you should be able to log in to your account successfully. Run the SaRA package to uninstall Office. On the next page, fill out the necessary details. Its quite possible for someone to use the same email address as both a work and personal Microsoft account. Every systematic "solution" they come up with is absolutely useless and then leads me to a point where is says my problem is worthy of contacting a Microsoft employee. The same email address can be used to make both a work/school Microsoft account and a personal Microsoft account. Your Microsoft account may have been deleted. Then the Problem was gone on Windows. Thanks for reaching us out here in the community. Avoid attempting to log in with an Alias. Key Takeaways From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Position: Columnist She was graduated from the major in English. I cannot believe the idiocy of this design. Now click on "All services.". Georges C. Independent Advisor. Sign In. We only have 5 hosts so a domain seemed overkill. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. Maybe this helps. I have a small business and I set up the network a few years ago. When signing in to outlook.com via the permissions prompt the prompt shows the user doesn't exist. There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. How did you reverse your original choice? By the way, I have no idea what I'm supposed to enter in the "Tags" field below. I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). Yes. Also, you might have knowingly or unknowingly deleted your Microsoft account. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. hi@Tshaw are you using Outlook or Outlook Office 365 action? "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}. Go to Microsoft Certification Dashboard. Enter a different account or get a new one. Usually this error appears because of a simple typo. We needed to join to the domain, first. Enter a different account or get a new one" when opening outlook through Power Automate. Do not use an account name from another type of account. 1. I am trying to sign in to a new computer using my Microsoft account. If you have forgotten your username, or you get a message from Microsoft that says that account doesn't exist, use our automated self-help to help you recover your username, and connect you to a support agent if necessary. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? How to use Mac screen sharing for computer help, Dictate speech to text on OneNote for Mac, Check out the new look Microsoft Office on an iPhone, Two ways to switch between Letter and A4 paper sizes in Microsoft Word, Ctrl + Enter shortcut in Outlook for Windows, Citation and Bibliography tools beyond Word, A simple check for Plus addressing with your email address, Make and customize your own tab on Office Ribbon, Make the Office ribbon suit you not Microsoft, How to get the Developer Tab in Office apps. Ascertaining the status of an account is the first thing that should be done, especially if the account has not been used in a long time (more than 1 year). @LukePuplett: by triggering a re-install of Window. I know the account is valid because it is the same one I am using in this forum. If you don't have one, you can create here. However, clearing the cached data will help resolve stored data issues affecting account access. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. Office for Mere Mortals is where thousands pick up useful tips and tricks for Word, Excel, PowerPoint and Outlook. I'm ready to switch to Linux. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. This prevents you from accessing any Microsoft service on your devices. How do I find my Microsoft 365 admin? The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. Amazingly both messages are right but not well worded. Is it correct to use "the" before "materials used in making buildings are"? Clear browser cached data on Microsoft Edge. Here are some of the most common issues reported by users: This article outlines a few steps that the reader should follow to fix this error. When I sign in with Mojang it says that I have migrated my Mojang account over to microsoft, but when I try to sign in through microsoft it says my account doesn't exist. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. In this guide, we will show you the possible causes and potential solutions to this issue. Ensure that your Username and ID actually exist. If you have Microsoft 365 for Business Basic, you wont have any Office applications to install. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. Click Settings and more, illustrated by three dots. Enter a different account or get a new one". Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through . If youre trying to sign in with a Microsoft account and getting an error saying, The Microsoft account you entered does not exist, this post will help you figure out whats going on. Look up your username using your security contact phone number or email address. The Microsoft Rewards is supported in your region but for Xbox services your region isn't supported. my email address is - ***removed*** ***Personal information deleted by the moderator. If yes, then in order to . You can, however, create a new account with the same name. You can connect with Saajid on Linkedin. However, double-check your account to ensure youre using the correct login information, particularly the email address associated with your account. Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft365. Deleting Microsoft accounts gets man two years jailStrengthen your Microsoft account. We've created this blog to share our knowledge and make tech simple, so you can make use of all the fantastic technology available to your business. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. The moment I removed the personal account from her profile, her login (with a work account, @workdomain.com) worked; error gone. Is it okay to purchase Microsoft Office using an account previously used to sign in to a pirated version? A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). From there, check to see if your device is enabled. How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. This thing does so much stuff that it can't do anything. In a world where businesses are embracing technology more than ever, it's essential you understand the tech you're using. 6. Enter the on-screen character and click Next. Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. Please see the attached. Facts & prices for the new Microsoft Office. I had to open Microsoft teams logging in with a personal account (in this case it was an @harsh.com .com account.) The error message isnt well worded heres better text . This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. I then tried my email and the system worked. Office 2021 all you need to know. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. Check your Microsoft account names under Email & accounts. However, remember to check your account to ensure you are using the correct login details, especially the email address directly linked to your account. He has work experience as a Database and Microsoft.NET Developer. If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. An additional address is meant for user account recovery and security purposes. Windows is telling me that the Microsoft Account does not exist, but I am logged in with it on another computer and also on this forum. Cache in the Edge browser stores website data, which speedsup site loading times. One easy way to fix this issue is to use the correct account type while logging in. Explore subscription benefits, browse training courses, learn how to secure your device, and more. But, I get a message saying "The Microsoft account doesn't exist. If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow. Attempt logging in with the primary Microsoft ID. I have dealt with this before. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. It then asked me to create a password so I backed out thinking it wouldnt work. After the Microsoft account ID registration is completed, you can try to log in again, and the Microsoft account does not exist error should be gone. We hope you have learned how to overcome the That Microsoft account doesnt exist error without much issue; if there are still areas of concern or you need more guidance, simply drop a comment, and we will be happy to assist. So freaking annoying. In this case, you can no longer access the Microsoft services associated with that account. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. What Is the Difference Between 'Man' And 'Son of Man' in Num 23:19? Username lookup. Tip:This option won't work if you don't have security info set up on your account or if you can no longer access that security info. Enter the email address, phone number, or Skype name you use to sign in then select Next. Make sure that your email has the correct domain at the end: Try to log in using your old email address or phone number if they were changed, Click on the top left corner where it says, You can see your Microsoft account name under User information or in the. No. Select your name and profile picture or icon at the top. My answer is to jettison Microsoft for something that works. please note that Outlook is for the free accounts like hotmail.com and Office365 are for business. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. The email or username you entered does not exist. Is it possible to create a concave light? We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. I have a secondary email that I had set up which was an older email account that I don't use as often but still have things connected to it. "}}],"name":"","description":"A Microsoft account reset will most times be required but before that, check to ensure that Caps Lock is off because passwords are generally case-sensitive. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. Your independent source of Microsoft Office news, tips and advice since 1996, That Microsoft account doesnt exist. For email accounts, it should be within 365 days. This seemed to have created the issue somehow. It looks like this isn't a Microsoft account. Thank you for posting to Microsoft Community. Now, if your account is still active and no restrictions have been placed on it, you should be able to log in successfully. I have had trouble logging in due to the fact the password *** read more I have the same problem. Dont know if that is the work around..but something clicked for me to get by it didnt recognize me. Microsoft | Login. See, Step 2: Check products or services where you used your Microsoft account. The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. It is possible sometimes that, the account name was misspelled.
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that microsoft account doesn t exist
