Travel insurance and COVID-19: what you need to know. Where You are the business owner or registered Director, or a member of Your family is. means a requirement to move address imposed on. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. I am trying to buy tickets but it says unable to lock the ticket. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Fire A report from the fire service and/or police. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Abhorrently bad process for handling refunds and rescheduling due to illness. It goes against our guidelines to offer incentives for reviews. Buy guaranteed tickets for sold out events at a fair price. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Sell tickets directly from your Ticketek Account. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. The following words or phrases have the meaning shown below wherever they appear in bold in this document. chevron_left, Availability & type of seating will vary & is set by the venue. Stick to Ticketmaster. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Frontier Touring, Special Guests: Maisie Peters and Budjerah. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Press J to jump to the feed. In event of a Refund Application the English language version shall be the basis of settlement. Adverse weather with no Government Agency warnings not to travel. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Where you cannot provide evidence that the person affected is within the. An incident number or report from the Police or relevant traffic authority. It's the result of a monopoly. Was given tickets for Ed Sheeran concert as a gift. Where a Ticket is offered for sale, sold or Maximum refund value will not exceed 10,000 GBP or local currency equivalent. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. The only reason people buy tickets from Ticketek is they have no other choice. , please contact the Customer Service team directly for further advice about your Refund. We/Us/Our We are the Booking agent with whom You made the Booking. Are there any age restrictions enforced on my event? Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. Safe, Fast and Verified After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. (This can normally be obtained from the transport companys website). Attendance at business meetings and business travel. Confirmation that the document cannot be replaced in time for the Booking. On-top of that you cant call anyone to purchase ticketsTerrible. The call centre shut the phone to the customer's face.. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. They ended up rejecting my application for a refund and closing it down entirely. is cancelled, postponed or cannot be fulfilled by the. What gives? 2023 Trustpilot, Inc. All rights reserved. Everybody else looks like a paedo. Please also read the General Conditions of Refund. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. She made time to help & sort out the transfer of tickets to this area. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Anyone can write a Trustpilot review. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Budjerah: 6:00 6:30pm If enough people do it they'll be investigated. 2023 ProductReview.com.au Pty. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. A copy of a notice from the examination body, school, college, university confirming the change of date. This is such scummy conduct. is cancelled or postponed by the provider. Ticketek Australia you're a pathetic poor excuse for a company. Why are there multiple listings for the same event at different prices? Any vehicleYouplan to use during theBooking. What to do?? Many of us haven't booked on line since COVID started, The site is worse than I remember. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Voluntary relocation or where you are changing employer for a new role. Adverse weather with no Government Agency warnings not to travel. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Sell tickets directly from your Ticketek Account. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I've bumped the ticket by responding as recently as January 2023. Where the examination is being provided by a commercial business (not by an educational board). Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Therefore, it's impossible to speak to an actual person. Breakdown A copy of the call out note froma nationalbreakdown recovery service. How totally useless. What should I do? etc. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. This is not an insurance policy. No way to recover tickets. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I was certainly given the runaround by others who I had dealt with. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. I find the app difficult to navigate. They rapidly charged my credit card, then didn't provide the tickets. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). A copy of the notice of failure or disruption of the public transport. I recognise the terms of service were available, but nobody reads those. There is no customer service centre you can call, just an automated voice call telling you to email. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. To read more about Covid-19 please visit our dedicated page here. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Check to see if they have an online lodge system. There is no phone number, only an email which does not get answered. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. How will I receive my tickets? (Receipt required for Doctors note refund up to 50 or equivalent). They agreed I shoudl get a refund, then asked for my account details for the refund. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Zero stars, uselessly run, waste of a time company. Any temporary relocation for work must be for a period of at least 3 months. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I'd be interested whether this is something the ACCC would be interested in. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Appalling service. Maisie Peters: 7:00 7:45pm Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. To read more about Covid-19 please visit our dedicated page here. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Any translation of this document from English is for assistance and information only. Automatic Refunds Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Would I ever get the tickets! If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. confirmation or our website for contact details. Sell tickets directly from your Ticketek Account. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Buy guaranteed tickets for sold out events at a fair price. Attend participate in, take part in, use, or be present at. Ticketek Marketplace (marketplace.ticketek.com.au). Safe, Fast and Verified By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Don't EVER buy for a friend, NIGHTMARE. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Can never get a refund on tickets and/or speak to someone within Ticketek. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Find out how we combat fake reviews. I want an refund, yet there is no way I can get it. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. You may also wish to resell your tickets if you cannot use them. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Might be worth looking into? I have been linked to your site from Ticketek.co.nz. means weather where a Government Agency has issued warnings not to travel which mean. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . I sent a message via the website and got the pdfs a day or so later. Here are 8 tips for writing great reviews. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Reddit and its partners use cookies and similar technologies to provide you with a better experience. A doctor cannot be You or a member of Your family. They are the shittest service in Australia. Make a report to ACCC. Are Refundable tickets available through Ticketek Marketplace? I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Doors Open: 5:00pm We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Why should I buy from Ticketek Marketplace? means an unforeseen circumstance completely outside. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. What the hell is that? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Times are approx. Ltd. All Rights Reserved. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). What a disgrace!! 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. We/Us/Our We are the Booking agent with whom You made the Booking. Any reason for refund must not be foreseeable at the time. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. I received an error message after purchasing tickets. They haven't responded to my emails! means the unforeseen change of the date of an examination that. A police report or crime number to confirm the theft(Self-declaration not accepted). I tried calling, emailing before the show, had I had a response we would have made the show. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Forcing people to own smart phones is not giving people choice and freedom. Proof that the passport has been reported to and cancelled by your Government Agency. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. No reply emails or any form of communication. Where You have not been physically examined by a Doctor prior to the date of the Booking. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Fuck that, what a joke of an optional extra. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Change My Location Youmade an unsuccessful request for annual leave for the date of theBooking. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total.
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ticketek marketplace refund
