In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Why is the price printed on the ticket different to what I paid? You warrant that you are over 18 years old and have the legal capacity to make the transaction. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. To share your thoughts or ask a question, visit the CHOICE Community forum. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). 6.10 Notices. Read more: 2. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. 1.1 Introduction. For a list of these situations see the price it is sold for on the primary market). She warns other event goers to avoid Viagogo at all costs. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. It didn't. Until recently, the final cost price of a ticket . Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. 6.4 Release. All sales and bids are final. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Last year, a Federal Court judge found the Swiss-based company had breached Australian Consumer Law and made false or misleading representations. This charge is in addition to the amount originally paid for the tickets. The official website will usually direct you to the authorised ticket seller. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. 2.13 Ticket Information. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. 198.54.123.248 According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. They may do that if you make a fraudulent claim. After multiple emails to Viagogo, Kent has been refunded $280. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. First, don't use Viagogo. In August 2017, the ACCC announced it was taking Viagogo to court. This website is using a security service to protect itself from online attacks. it is a scam. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 6.7 Third Party Information. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Customer offered $500 to take down negative Google review. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. Enter a valid email address (e.g. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. The company has been the target of customer complaints, industry backlash and court action overseas. At no time do We provide the Buyer's payment information to the Seller. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. 6.8 All Sales are Final. And I had to chase for my tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. The world's largest selection of tickets is now at your fingertips - find the perfect tickets today with the viagogo app. They often process refunds if requested. Please note this does not include any sales or value added tax that may be payable on viagogos fees. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. When our tickets were not provided they refused to provide a refund . 2. Minister for Small Business. CHOICE supports the First Nations people's Uluru Statement from the Heart. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Original price eur159!!!!! 6.5 Tax Indemnity. Event dates, times, venues and subject matter, which are listed on the ticket, may change. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. We may also first deduct any amount you owe us from any amount we owe you. Viagogo has advised customers who cannot attend a rescheduled event. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). THEY ARE SCAMMER! According to a 2017 Choice report, Viagogo takes about 28 per cent commission and Ticketmaster Resale demands a 21 per cent commission for each resale ticket sold and bought a cost that isn't clearly stated during on-site transactions. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . 2. We endeavour to rearrange delivery with the customer or arrange a collection point. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Provide documentary evidence with your request to support your claim. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. Find out more about fact-checking at CHOICE. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. There are an increasing number of unauthorised ticket resellers operating online. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. 5.1 Investigations. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. By using our Site, You agree to accept this Agreement. This includes reports four tickets to . Invalid tickets are defined as anything where buyers are refused entry. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. Here are our four CHOICE tips for safe ticket buying. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. The judge issued an injunction which prevents the company from continuing the offending conduct and ordered Viagogo to take part in a compliance program. Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. NSW Fair Trading investigating Viagogo for unlawful behaviour. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. Save. Media Team - 1300 138 917, media@accc.gov.au, Viagogo to pay $7 million for misleading consumers, Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, took action against Viagogo in August 2017, the court found Viagogo had misled consumers, contact their state or territorys fair trading or consumer affairs agency. 5.4 Making Adjustments. Tickets to the Ashes cricket series were also advertised at $330.15, but sold for $426.81 after fees were added. How do I find tickets I've already downloaded? No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Otherwise, avoid!!! Also, buyers only pay once they have been to the event and had no issues. Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 2.15 Claims under the viagogo Guarantee. It is headquartered in the United States and owned by StubHub Holdings. 2.4 Listing. Read more: In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Service 196 Value 191 Shipping 166 The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. If this is also unsuccessful We will not offer a refund. Such notice shall be deemed given one business day after the email is sent. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Released by: There are limited situations where refunds can be granted. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. PLEASE REPORT THEM TO PREVENT MORE VICTIM! "It fundamentally misled consumers as to the nature of Viagogo's business in order to attract consumers to acquire tickets," he said. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. You may only use the Services if You can legally enter into and form binding contracts. the sponsorship or nomination was not successful. Send the completed form to the office processing your application. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. About this app. To be a member of this Site, You must agree to accept the terms in this Agreement. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. You will need a username and password to access the Site and use the Services. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. you did not use your RRV for any travel(regardless of the reason). Ultimately there are two questions to be answered . arrow_forward. During this time, the Site will be temporarily unavailable. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Checked for accuracy by our qualified fact-checkers and verifiers. 2.14 Substituted Seat Locations. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. This is so we can promote the sale of tickets and items that You list for sale. Click to reveal They rush you and make their websites look just enough like they could be official ticket sellers. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. You also agree not to separately contact the Buyer at any time for any reason. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). 1.4 Modification. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Your IP: In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. (Subclass 870) Sponsored Parent (Temporary) visa. Justice Burley labelled that as "qualitatively a very serious misrepresentation". The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. FanFair Alliance - Ever get the feeling you've been cheated? ASK FOR A REFUND FROM THE RESELLER. 2.8 Notification. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 3.1 Accurate Descriptions. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. If You do not qualify, do not use the Services. Why can't I see my order or sale in my account? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction.
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viagogo refund australia
