The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. Overview. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). Its the perfect spot for a romantic dinner. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. Federal 307 Chet-Pto. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. There are a few drawbacks to this beach. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. The cuisine has so much variety, the drinks are made to the standard you expect. If youre not too fussed about the price of the treatments. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. I read hundreds of reviews on Google before selecting this hotel. They made our stay so much more special. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. The main steakhouse in the resort was pretty underwhelmed by this offering. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. We were lucky to get one for the end of the week. It has been a pleasure having you with us and we look forward to seeing you back soon. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. Also, the liquor choices are really bad. Prices are the average nightly price provided by our partners and may not include all taxes and fees. For us, at InspoVacay the drinks offering is a very important aspect of an all-inclusive. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Come together, come alone, regardless you will have an amazing time. The food and the atmosphere at Flavour Market were very good. Our driver wore a mask and we did too in the enclosed space. Juarez, Km 324 - 342, Mza. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Arrl nem is beszlve, hogy az ti cl jnius . Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The Margaritas were definitely the highlight of this restaurant. The front desk already had our test scheduled based on our departure time when we checked in. You will be greeted with a glass of bubbly and youll be checked in, in a matter of minutes. Please see our partners for more details. New Health & Safety Protocols; The Excellence Collection. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. We also use third-party cookies that help us analyze and understand how you use this website. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. The food was where the disappointment came. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. by Adrian updated October 11, 2022, 7:10 pm. The staff is friendly and fast. A. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. This is the version of our website addressed to speakers of English in the United States. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. The Mile Spa is a solid offering. There are really only a handful of features that we see real benefit in. Federal 307 Chet-Pto. Overall, we plan to return next winter and think weve found a perfect spot!! There are six main pools in the resort and a number of jacuzzis dotted throughout as well. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. The resort in general is a little older, so if you are looking for a resort with a modern aesthetic this probably isnt the place for you. The bar service on the beach was on point and our drinks never reached the bottoms. Actually I can't decide on where I want to stay or should stay? Again, this service differentiated the Excellence and made the experience incredible. And here is the next complaint in our review. The test was fast and easy (its the stick in nose test). Also, the water was way too warm for almost all the pools. What are some of the property amenities at Excellence Riviera Cancun? The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. If youre looking for privacy, this is the room type for you. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. This is one of the Excellence hotels initial resorts. The staff was absolutely incredible. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. We tend to have pretty high standards and they were all exceeded. COVID Safety: We are vaccinated, so felt safe traveling. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. Your comments are very important to us because they help us to better understand the areas of opportunity where we can improve in order to provide the top-class service our guests deserve throughout their stay. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. The rooms have a more traditional design than some of the Excellences newer offerings and as a whole, it lacks as much of a luxury feel when compared to the Finest Playa Mujeres or the Beloved. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. The check-in process is really a spectacular sight to be seen. Always an amazing time - friendly and helpful staff, great location and food. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We had the very best time at this resort. Airport - Arrival was quick and easy. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. We actually never ran out of anything. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Ensuring proper protocols are in place. The restaurant was aesthetically designed in a minimalist Japanese vibe and the food was really good quality. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. Repeat already booked! Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Pools: The pools are gorgeous and relaxing, but get our first complaint. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. When choosing an all-inclusive resort I think the food is the most important element we look at. This is by far the best all-inclusive Ive ever stayed at. It means so much when it comes from our guests. Its a very smooth process. When we stayed there in the rooms there were 4 bottles of spirits. Many people bring their own insulated drinks with built in straws. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. The other pools were pretty much the same temperature as the air around us. You have unlimited access to eight international restaurants and ten bars, plus such amenities as an expansive swim-in spa, a full-scale fitness and cardio-conditioning center and an unparalleled range of activities on land and sea. You name it and they have it. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad.
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