Phone. Riders have 2 options for getting a refund: The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. Minimum monthly payments are required. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream 0.749023 g 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re You can add value, see what's on your card, and see recent transactions. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). EMC To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. BART will refundpaper ticketswith a remaining value greater than $1.00. But the other way is get you $$ back is to understand why they charged $3 in the first place. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. And Orca card. If you don't want to deal with that, just pay the $3 to get the card. No. endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. 0.749023 g f However, each Go Pass user will only get two replacements per calendar year. Will the toll lanes reduce traffic jams? 0 endstream endobj 197 0 obj <>/Subtype/Form/Type/XObject>>stream Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Learn more about our privacy policy. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). How can I check my card balance or how much I was charged for a trip? People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. 2020, Metropolitan Transportation Commission. It is recommended that items of value be insured when selecting this option. For more information, including fines, please see Caltrain's fare evasion policy. EMC You can check your eligibility at our Go Pass and Smart Pass eligibility checker. /Tx BMC You will get a check in the mail at the address you provide. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. Clipper is committed to protecting your privacy. Does this mean my card is worthless and I might as well toss it? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Choose to stay logged in or to log out. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. EMC Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. There is a 50 cent surcharge per trip for paper tickets. f How can I manage the account on their behalf? E\\y\F@B.DHR!"g/ endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.DHR!"g/ When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. For defective cards, no fees will be charged. Describe the situation, including your account information. Clipper's on your phone! Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Clipper App. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. 0 0 10.1455 10.364 re New to Clipper? If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Ticket Refunds. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream It can hold all transit passes, such as the SF University Pass for Muni, Higher Ed discount product for BART, Way2Go Pass for SanTrams or other products for all major Bay Area transit systems. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How can I cancel my card and get a refund? EMC The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. For faster replacement, you also can pick up your replacement card at an in-person service location. How can I cancel my card and get a refund? For more information, call the BART Treasury at (510) 464-6841. /Tx BMC Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. Otherwise, you will be logged out automatically. USF does not issue refunds for a lost commuter subsidy. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream https://www.clippercard.com/ClipperWeb/pay-with-phone. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. Registration is easy, and its free. Clipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Clipper says it does not take funds away, even if the card goes unused for years. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. o Discover . Unfortunately, the Clipper Card doesn't allow that. In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. A reader in a prior column thought $300 had disappeared from an account. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< So what you could do is to rack up a negative balance to offset the $3 fee. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . You pay more for a "San Fran" shot glass that was probably manufactured on the other side of the globe. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? 0.749023 g Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. 0 0 10.1455 10.364 re /Tx BMC Any suggestions, or is this another way for a government-backed agency to abscond with my money? All Access Digital offer for just 99 cents! EMC Authorize payment below. endstream endobj 224 0 obj <>stream Only registered Clipper cards are eligible for refunds. 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream HD 0UR K(EP%xg:#6(=VU-zTqwn?p 0 S, endstream endobj 210 0 obj <>/Subtype/Form/Type/XObject>>stream He started his journalism career as a sports editor in Iowa in 1975. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. EMC If your card is registered, contact us so we can block your card from further use. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream How would you improve Clipper? /Tx BMC For youth, seniors, people with disabilities and low-income adults. So take your balance down to $1.50. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? o Visa . E\\y\F@B.THH!*o* To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. H237402VH2P0P04341Qf& EMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. 0 0 10.1455 10.364 re If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Left and right arrows move across top level links and expand / close menus in sub levels. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. Clipper is committed to protecting your privacy. 0 0 10.146 10.364 re 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about our privacy policy. If you cannot tag your card successfully, try on another device. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. We recommend that you do. However, money added since then does not show on the account, as weve not used the cards. Include the card number in your description. Skip top navigation. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. -=9&_j?N3?vjUaFXpJ| $16.99 10% off. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. If you forget to tag on and/or off, you will be subject to citation. Refunds are subject to the fees in Section 10. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. ClipperCard is your passport to campus and beyond! E\i\\ Skip the side navigation menu and go to the main content. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Key Clipper information translated to Chinese. Latest Clipper News Never miss Clipper news! If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Eventually, we got the refund. Can I have more than one card in my Clipper account? Phone. Visit the Go Pass eligibility page for more information. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Then when you exit, Caltrains will tell you that you have a negative balance. A: Many others are praying, as well. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. f Pay it forward. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. EMC Donations of tickets with unused value of less than $1 can be made to local non-profits. Pay With REFUNDS. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Hope this doesn't break the bank for you. One beep means you have tagged on, and two beeps mean you have tagged off. Many of the cards have about $50 on them, but a couple have about $200. EMC H*2T0T3415Rf& Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? /Tx BMC `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. If you have a question, please call (510) 464-6841. Getting dinner in Oakland this Fridaywill I get robbed? Clipper saves money. OK to stay in Oakland for visit to San Francisco? J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . /Tx BMC I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. walk from 12th St. BART to Jack London square?
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clipper card balance refund
