The Lobby Responded on February 9, 2023 Dear OpenTable Diner, Thank you for taking the time to share your review of The Lobby. The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. Make A Reservation Beverages Barley Macchiato turmeric and black pepper almond milk latte homemade almond milk, turmeric powder, barley coffee 8 Breakfast Tomato fresh tomatoes, black pepper, turmeric, cold pressed EVOO 10 Kava Hot Tea Menu-These are meals mainly served between 3 to 6 p.m. Dinner Menu- These are meals mainly served during dinnertime Room Service Menu- This entails meals served to clients in . In the last two years alone, Ive traveled extensively for leisure purposes to Thailand, Japan, France, Germany, Borneo, Scotland, England, Ireland, and South Africa. Floyd and Edgar were terrific, taking us places in the hotel town car. I was so impressed at every turn and every interaction at this hotel. We ate at the little restaurant next to the hotel (It has it's own entrance.) From the traditional American breakfast to. EV tax credits and rebates in Colorado. The place is absolutely gorgeous - bright and airy with exceptionally large ultra-modern rooms, but also elegant old world charm in the lobby and public areas. Have stayed here a couple of times and been completely satisfied both visits. Extra Virgin Olive Oil has been known to provide health benefits against heart disease, chronic inflammation, and type 2 diabetes due to its antioxidants and unsaturated fatty acids. While all the Blue Zones follow similar plant-based diets, learn more about local cuisine in each region below. Luxury accommodations wIth outstanding customer service. The Peninsula Spa offers an extensive menu of treatments inspired by Ayurvedic and Asian philosophies. Complimentary daily newspaper and access to Press Reader for 4,000+ digital international publications Full amenity locker rooms We are pleased to hear you enjoyed your anniversary surprise and we hope to welcome you back again soon!Warm Regards,Vincent PrioultResident Manager. I think the ladies name was Adoni. Dear TRoget,Thank you for choosing The Peninsula Chicago and for sharing your feedback. Dear drcruthers, Thank you for choosing The Peninsula Chicago and for sharing your gracious review. Dear Alexandra M., Thank you for taking the time to connect and speak to us regarding the service lapse. It was seriously the best hotel experience I have ever had anywhere. Warm regards, Vince Reyes Hotel Manager, Car accident in Valet hands - Poor management, We visited the Peninsula to bring my nephew to the ice rink and enjoy a cocktail or two. Available Monday - Sunday 6:00 am to 11:00 pm. All good for breakfast with a signature peninsula egg menu . HOURS 3:00 pm - 11:00 pm, Monday - Friday 12:00 pm - 11:00 pm, Saturday - Sunday LEARN MORE AFTERNOON TEA AND SEASONAL AMERICAN PAVILION Boasting a soaring ceiling and marvelous city view, Pavilion is an elegant space to indulge and unwind. Serandipian Member Agencies represent the finest in travel design. In-Room Dining Menu 3 Breakfast 4 Westin Weekend Breakfast Menu 5 Eat Well Menu for Kids 6 All-Day Dining 9 Late-Night Dining 11 Sleep Well Menu 12 Alcoholic Beverages 14 Hotel Venues . The menu, created Chef de Cuisine Norman Hargrove, includes freshly baked pastries, signature sourdough tartines, rotisserie chicken and salads, plus unique coffees and an extensive selection of wines by the glass. The closet was all set with slippers and robes in tiny to big for all three of us. "D" is for divine, it's also for disaster. Peninsula Hotel ChicagoI booked this hotel using the Booking.com app and secured a very good rate for our stay. If I still actively wrote for USA Today Travel, Id spend my time writing about the reality of my experience dealing with this fake 5-star luxury Hongkong Shanghai hotel and submit it to my editor. Must see and check point for hangout at rooftop with 360 building view. Forbes Travel Guide named Z Bar in its Verified List for 2019s Worlds Best Hotel Bars Gift certificates are available an ideal present for someone special. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We will certainly pass your comments along to our full team, as we are always striving to improve for our guests. . No replenishment. Love when a hotel has a doorbell at each room! Yes, guests have access to an indoor pool, a fitness center, and fitness classes during their stay. Monday - Friday 09h - 20h. Tiffany's is right below the hotel. This hotel is well worth the price. Thank you again for sharing your review. The natural light and warm colors combined with dark wood accents make it feel simultaneously airy and cozy. Naturally Peninsula Designed by the skilled culinary team of The Peninsula Chicago, our new Naturally Peninsula menu items are inspired by the anti-inflammatory, plant-based diets that are found in areas around the world that are often referred to as the "Blue Zones". More Date of stay: April 2019 Our Catering and Events team will work with you to plan events, designed to create experiences that are clean, flexible, safe and socially responsible. Dear Betsy N,Thank you for sharing your experiences at The Peninsula Chicago. 2023 HSH Management Services Limited. 2017 We went to the locker room and got our own towels (tiptoeing across the tiled hall lobby) and I would not want to take my shoes off. It is well positioned for walking just about anywhere. Dial Service Express. I asked her if there was a particular variety that she could recommend. The Peninsula Chicago has proudly received a Forbes Travel Guide Five-Star rating each year since its opening. The hotel also has an outdoor sun terrace with city views. Were so impressed by the Peninsula that weve decided to return again in a few months! Parking. I'd highly recommend. Since its grand opening in 2001, The Peninsula Chicago has been awarded numerous accolades including prestigious Forbes Five Star and the AAA Five Diamond awards for the last 18 consecutive years. Executive desk with printer scanner and fax Lock in the lowest price from these sites, at this hotel. Call 4: Called Booking.com and sat on the phone with them again for about 45 minutes for them to put me on hold, call the peninsula. Heavenly quiet property. Cet htel de Chicago dispose d'un service spa complet d'inspiration asiatique, de restaurants prims et de chambres de luxe spacieuses avec vue sur la ville. The Camp Peninsula family package offers special rates, teepee set up inside the guest room, plush logs, rocks and flames to build a camp fire and camping themed treats (i.e. View more property details, sales history and Zestimate data on Zillow. Beans are a great source of anti-inflammatory antioxidants and protein, which is key for maintaining and repairing your body. We hope to have the pleasure of welcoming you back in the future. Beyond that, otherwise very excellent. Named Number Two Hotel in the Midwest region by the readers of Conde Nast Traveler (October). This hotel embodies what customer service is all about and the hotel experience that unfortunately has gone by the wayside in these modern times. Rather, he mumbled something and left. MLS # 11713965 And Joy and Courtney at the front desk repeatedly went out of their way to handle every detail of our stay. Disney is also very close. The Peninsula Chicago 108 East Superior Street , Chicago, Illinois 60611 855-516-1090 Reserve Lock in a great price for your stay. A lovely hotel and experience. Swimming lessons available Basically, fluffed the pillows and left 2 drinking glasses on the night stand which we needed all day. We appreciate your feedback, and I am sorry to read that you were disappointed in the menu choices and the salad. Signature body therapies ft. Peninsula Suite with its own 2,000 sq. I am disappointed to read about the lapse in service that you experienced during your stay with us. Concord, ON L4K 1K2, Canada. Room Service: Available 24-hours daily, for those who desire an exceptional dining experience in the privacy of ones room, Facilities I wish I had had time to enjoy the pool. It was seriously the best hotel experience I have ever had anywhere. We are pleased that you had an enjoyable experience at the hotel. The 4,000 sq. Yes, valet parking is available to guests. Unfortunately, it was a tad dry and bland (some maple syrup would have helped). Job Description. We appreciate your comments about our guestroom, in-room technology and service. Peninsula_CH, Manager at The Peninsula Chicago, responded to this review. We stayed for our anniversary and everything was perfect. Our server Ian was warm, knowledgable and attentive. Credit Solution Experts Incorporated offers quality business credit building services, which includes an easy step-by-step system designed for helping clients build their business credit effortlessly. The Peninsula Chicago - Comfortable The Peninsula Chicago is a 5-star property set a 25-minute stroll from Millennium Public Park. Designed by Bill Rooney of Bill Rooney Studio, The Peninsula Chicago 's innovative new guest rooms draw upon the city's legacy of forward-thinking design and architecture. The modern gym offers fitness classes, including yoga. Photos & Overview Amenities Map & Location EXCELLENT 4.9 722 reviews from $399 per night See Rooms & Rates Check-In and Check-Out Dates Rooms Room 1 Adults Kids Check Room Rates Check Current Room Rates Hurry! Chicago IL 60633 United States We are honored to be considered your 'favorite 5-star property in Chicago'. We were staying at the Ritz where there is way better customer service. To serve justice they needed to know who this . Or call Platinum Travel Service at 1-800-525-3355 to book this property and . In the future, I prefer to spend my money on hotel groups that keep their word. Warm regards, Max SchroederHotel Manager, This is really a superb hotel. ft. condo is a 2 bed, 2.0 bath unit. And AGAIN why do hotels but big cloth cushions that are inevitably soaked by someone else's rear end. it is so gross. 2017 Travel + Leisure Worlds Best Awards :Best Hotel in Chicago. Service perfection. It was . We are delighted to read that you enjoyed your stay overall, and we appreciate your feedback. Airport transfer/car hire Garden-inspired . The Peninsula Spa Chicago - Chicago Spas - Chicago, United States - Forbes Travel Guide . Involuntarily had to listen to many phone calls our neighbor had to take in the middle of the night. They did an extensive bread service here including a crusty and chewy baguette, a pretzel roll and a coconut and basil waffle. Revitalise your mind, body and spirit with The Peninsula Spas extensive menu of both modern and timeless treatments inspired by Ayurvedic and Asian philosophies, ranging from the all-natural Hot Stone Massage, which combines holistic, aromatic oils to the Subtle Energies Blissful Marma Massage, an enriching, results-driven massage. Shanghai Terrace: Step into the seductive setting of Shanghai Terrace and savor distinctive Asian cuisine prepared by Chef de Cuisine Elmo Han. We felt that every person we interacted. (The Peninsula Hotels) All Rights Reserved. Partners are selected luxury travel and hospitality suppliers such as hotels and resorts, private villas, destination management companies, private yacht and jet operators and brokers, tourism boards and other exceptional experience or service providers. Dear MickiD, The hotel also offers a modern American restaurant, bar and lounge on a terrace, and room service. The restaurant continues to receive rave reviews. The 0 sq. When they finally, hours later, honored the correct amount afterCall 1: Called front desk. The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. We look forward to welcoming you back again soon. It was so glorious to be here, it is difficult to explain. Tripadvisor performs checks on reviews. We look forward to welcoming you back soon!Warm Regards,Jason LedouxDirector of Food and Beverage. Warm regards, Vince Reyes Hotel Manager. The attendant was more interested in getting tips and serving food instead of refilling the towels, cleaning the floors and making things decent. to not valet here if you truly care about your vehicle - because the Peninsula does not. Friendliest staff made us feel welcome. On this visit, we had a . Overall a great experience in a luxurious hotel.More, Dear Christine M,Thank you for visiting The Lobby and for sharing your kind review. Served daily from 1.00-4.30pm. The Peninsula Chicago offers a diverse array of event spaces for any type of celebration a wedding is in need of. The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. The Peninsula Chicago received the Automobile Association of Americas Five Diamond Award for 2020 for the 18th consecutive year. 2020 They did bring ice when we called. Dear Catherine1213, We are humbled to receive your kind review of The Peninsula Chicago. Period. Making sure everything was tidy. We are delighted that you enjoyed your stay with us, and we hope to have the pleasure of welcoming you back again in the future. MLS # 11711291 The Terrace is a favorite spot for Chicagoans and visitors to soak up the summer sun and warm night breezes while overlooking the Magnificent Mile. The Chef came out and spoke with many regulars in the dining room. Dear Caroline S, Thank you for choosing The Peninsula as the place to stay when visiting Chicago. To become a Partner of Serandipians: You will find a blend of these ingredients in the Naturally Peninsula breakfast, lunch, and beverage items in The Lobby and via our in-room dining service. Danielle was particularly amazing and made our trip fantastic. Our suite was excellent with a great view. And they would give back $150 to compensate for this hassle.RoomWe got a room with a King Size bed which is getting more challenging to pull off because the boys move all over the place and I end up on a couch or a chair, but they insist. Air conditioned hotel. The body itself was unidentifiable. I would love to connect with you directly about your experience, should you be open to it, as we are always looking for ways to improve for our guests. . Not much different than an iPhone or iPad, just a matter of what you are used to. Warm regards, Vince Reyes Hotel Manager, Love it, would skip room service next time. I look forward to speaking with you.Regards, Max SchroederHotel Manager, This is the version of our website addressed to speakers of English in the United States. State tax credit - $2,500 for passenger vehicles, more for trucks. The Peninsula Chicago was the first Peninsula Hotel to create Peter Bear, a costumed bear who wears the classic Peter Bear uniform. Parties of four or more will incur a 100% charge if cancelled within 48 hours. The Peninsula Chicago Room Amenities Amenities are in all rooms unless noted otherwise. Peninsula_CH, General Manager at The Peninsula Chicago, responded to this review. Call 7: Called USAA to verify this information, they had nothing on their end.Let it go because the boys had a cooking class at Oiu Chef Chicago!Came back to the hotel, went to our room (kind of worried our key wouldn't work) and about 2 hours later just before we were heading to dinner the front desk called to state that they would settle this on Monday or when we check out on Tuesday or within the following week. In-Room dining staff are on hand to deliver dishes from an endless menu featuring everything from international favorites to local specialties. We loved the lobby and amenities. All good for breakfast with a signature peninsula egg menu . Named Number Four Top Large City Hotel in the Continental US by Travel + Leisure magazines Worlds Best Awards. My husband and I enjoyed a chef's tasting menu along with the wine pairing just a few weeks ago. Beans are eaten daily in Sardinia, Italy, especially white beans, chickpeas, and fava beans. We look forward to welcoming you back again in the future. After we valet my vehicle, we went up to the Sky Rink and they indeed did not have skates to fit - disappointing. Dear Dee O,Thank you for choosing The Peninsula Chicago and for sharing your thoughtful comments. I want to assure you that your experience was not indicative of our usual level of service and I will personally address this with our team.I would like to have the opportunity to speak with you directly to learn more about your stay and the comments in your review in hopes to improve our services. Air Conditioning Balcony/Terrace (some) Coffeemaker (some) Daily Maid Service Fireplace (working). The turn down service was not worth it. The bathroom was beautiful and there was a TV for the sink area and the bathtub. Relaxation area with fireplace Show More Options. You can find chickpeas in our Naturally Peninsula lunch menu item,Saag & Tofu Chickpea Bread. Received the Automobile Association of Americas Five-Diamond Award (January) On Friday and Saturday evenings, guests can indulge in the decadent chocolate buffet Chocolate at The Pen. For a truly traditional teatime, The Lobby serves Afternoon Tea, featuring extraordinary and rare teas from around the world and exquisite savory and sweet accompaniments. What sets the peninsula apart is its extraordinary customer service. Valet parking iPads and other tech abounded, allowing me to tune into my UK radio station easily. MLS # 11715966 This response is the subjective opinion of the management representative and not of TripAdvisor LLC. And I would suggest that when it is not lap swimming time that the pool attendents remove the ropes downt the middle, they just get in the way and seem like a hazard for open swim time for families and kids.they are just in the way.The staff at the Peninsula was SOOOOOOOO nice. We also appreciate your compliments of our staff. Which room amenities are available at The Peninsula Chicago? I re-iterated to the front desk clerk that the only thing I needed was quiet so I could properly sleep because I'd be going back and forth to the hospital. But they did not call the bank. Specialties: Shanghai Terrace serves Chinese cuisine highlighting contemporary interpretations of Shanghainese, Cantonese, and Sichuanese classics in a seductive setting reminiscent of a Shanghai supper club from the 1930's. The semi-private dining room, exquisitely appointed and spacious enough to accommodate up to 30 guests, can turn any event into a unique experience. Accessibility Policy Statement (US Properties), The Hongkong and Shanghai Hotels, Limited. Loading. The Peninsula Chicago is the five-star hotel that brought traditional Asian service to a city already renowned for the warmth of its hospitality. Guest laundry and dry cleaning with same-day service, Amenities Laundry service. I look forward to speaking with you. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. They called my room to ask how my stay was. . The rooms are very comfortable. The Peninsula Suite, situated on the 18th floor of the hotel, offers stunning views of Lake Michigan and the Chicago skyline. ft. condo is a 2 bed, 4.0 bath unit. The large, Dear Catherine1213, We are humbled to receive your kind review of The Peninsula Chicago. Guests are encouraged to contribute a US$ 10 donation for children and US$ 20 for adults with 100% of the proceeds being donated to two Chicago childrens charities: Ann & Robert H. Luries Childrens Hospital and Hephzibah Childrens Association. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Explore More Chicago Dining I booked my reservation direct on the website to avoid confusion, misunderstanding or other unforeseen complications. 4 After a one night stay, we are customers for life. Explore More Dining Offers Celebrate Easter in The Lobby Explore More I have shared your comments with our team. Eucalyptus steam rooms What are some of the property amenities at The Peninsula Chicago? Peninsula Academy Programs, offering unique, cultural and educational experiences. Dear lisatC7221XN, Thank you for visiting The Peninsula Chicago and for sharing your review. We are delighted that you enjoyed the room, Shanghai Terrace, and service provided by our staff. Notes like yours lets our staff know that their service is appreciated. MLS # Are there opportunities to exercise at The Peninsula Chicago? more. The Original Vito & Nick's Pizzeria. Closed on Weekends. The staff is made up of 37 nationalities. Summer in Chicago is spectacular and The Peninsula Chicago embraces this with al fresco dining on The Terrace, serving small plates and cocktails with a backdrop of downtown Chicago. Vito & Nick's. Square-cut, cracker-crust pizza is trending hard in Chicago right now, but nothing beats the OGs at Vito & Nick's who are celebrating nearly . Live music provides the perfect backdrop on weekends while guests enjoy delicious culinary creations. Very responsive aircon. Our Sky Rink operational hours are subject to the weather, including below freezing temperatures. Loved every second at this hotel. Room was great, Staff was great. The hotel offers a renowned afternoon tea serving champagne and chocolate. Dining All-day dining is available in the lobby with special three-course prix fixe lunches, vegan and gluten-free menus, a fabulous Sunday Brunch and of course a . Ask 63CarolineS about The Peninsula Chicago, Ask BradleyS993 about The Peninsula Chicago, Take Your Vacation Beyond Limits - Save up to 20%, We compared the lowest prices from 20 websites, LondonHouse Chicago, Curio Collection by Hilton, We compared the lowest prices from 17 websites, La Quinta Inn & Suites by Wyndham Chicago Downtown, We compared the lowest prices from 19 websites, We compared the lowest prices from 21 websites, The Congress Plaza Hotel & Convention Center. Peninsula_CH, Manager at The Peninsula Chicago, responded to this review. 108 E Superior St At North Michigan Avenue, Chicago, IL 60611-2645, Lock in the lowest price from these sites, Complimentary Breakfast for Two and Daily Valet Parking. This is a really excellent hotel with standards of rooms and service that lead you to think you might be in HK! 3 helpful . Accessibility Policy Statement (US Properties), The Hongkong and Shanghai Hotels, Limited. Conveniently located restaurants include The Capital Grille, Do-Rite Donuts & Chicken - Streeterville, and Joe's Seafood, Prime Steak & Stone Crab. What food & drink options are available at The Peninsula Chicago? Nonetheless a great stay and we will definitely be back. You may reach me at VinceReyes@peninsula.com. This is certainly not up to our standards, and for this I apologize. Please do not hesitate to contact us directly should you need any further assistance. The staff failed to uphold the business agreement I confirmed in writing, over the phone and in person. I will never patronize any of the Hongkong Shanghais collection again.
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