Maintaining a regularly updated directory of all of the information assets (including personal information) held by QFF, and where these are stored. We brought grounded aircraft back into service, our employees came back to work after being stood down, and we opened or reopened flying to ports that we had not flown to in over a year and to some that had not seen an aircraft in that time. TPG Telecom announced on Tuesday it has picked up a five-year deal to handle fixed and mobile voice services for Qantas. 4.70 The OAIC considers QFF to have an adequate and effective privacy training regime and suggests that it regularly reviews its training to ensure that it remains effective and appropriate. Doniz has spent the last three years as head of IT and cyber security at Australia's national airline, including affiliates QantasLink, Qantas Loyalty and Theres The CHESS has responsibility for strategy, policy, systems oversight, monitoring and corporate governance over operational risks of the Qantas Group. Coles flybuys and Woolworths Rewards: what is the price of loyalty? This is an internal control or risk management issue that if not mitigated is likely to lead to the following effects, Medium risk Entity should, as a medium priority, take steps to address Office expectations around requirements of Privacy legislation, Timely management attention is expected. Security impact assessments explain and compare the value of the project in conjunction with any associated security risks, including privacy risks. 4.80 Qantas Frequent Flyer does not permit access to, or disclosure of, members personal information to any of its program partners and is solely responsible for all communication with its members in relation to program partner products and benefits. Overall, it is a document that describes a company's security controls and activities. Information Technology Specialist, 2022 Cloud Graduate Program, Locator and more on Indeed.com Cyber fraud techniques evolve into confidence trick arms race. Cyber fraud techniques evolve into confidence trick arms race. 3.1 QFF was established in 1987, and had over 11.4 million members in June 2016. The GBRMS relies on a number of subsidiary documents including the airlines risk management framework, known as Qantas Group Risk Assessment Guide (QRAG), the Group crisis management plan, and other documents, including business unit specific documents such as the QFF risk and resilience framework. 4.63 Staff are required to undertake a thirty-minute online privacy training course, which summarises the law and includes a series of randomly generated series of test questions. 4.19 A PMP assists with embedding a culture of privacy that enables privacy compliance. While ensuring the Qantas Group had an effective platform to respond to the consequences of COVID-19, the Group ensured it also maintained a resilience capability to respond to events as we recovered. It operates through five segments: Qantas Domestic, Qantas International, Jetstar Group, Qantas Loyalty, and Corporate. 4.98 The OAIC considers that there is room for improvement in the readability of the policy, and suggests that QFF works with the Qantas Group to review and, where possible, simplify the language of the policy. Further detail on this approach is provided in Chapter 7 of the OAICs Guide to privacy regulatory action. Weve overcome many obstacles in our long history and this is because weve quickly responded to changing environments and worked hard to produce the right outcome helped by the resilience of our people and their commitment to the national carrier. However, without this practice being reflected in the documentation underpinning the GCSC, there is a medium risk that the Qantas Group and QFF may not discuss or consider privacy issues, especially where there is a change of personnel sitting on the GCSC. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. Member accounts are also bundled into segments based on these preferences, which dictates the type of marketing material QFF will send to them. Like many large organisations, we operate in an environment of ever-evolving cyber threats, where external attackers are always adopting more sophisticated techniques. Additionally, where new practices evolve, the OAIC suggests that these practices, and the reasons behind them, are appropriately documented. However, one current exception is QFFs partnership with Woolworths, as Woolworths Everyday Rewards (WER) members may opt-in to earn Qantas Points as their reward under the WER program, automatically converting WER points they earn when shopping at Woolworths into Qantas Points. 4.37 QFF risks are locally identified, assessed and resolved using the QRAG, and reported at a Group Level, following the Qantas Group risk reporting process, which includes coverage of privacy risks. 4.94 The OAIC reviewed this privacy policy against the requirements of APP 1. Australian businesses of any size may need to comply if they have an establishment in the EU, if they offer goods and services in the EU, or if they monitor the behaviour of individuals in the EU. The business resilience framework assists the Qantas Group in the preparation for, and recovery from, adverse incidents affecting the business and our interests. The three principles that guide us are: operating with integrity (through our safety, people, community and environment strategies). Remote access is restricted to a needs-only basis. Members may also call the customer care centre and centre staff will register the member. snoopy happy dance emoji In ever-increasing times of uncertainty, the resilience of an organisation plays a significant role in effectively meeting market demands and supporting the delivery of strategy. We take active, quality measures to help you keep safe online and we also encourage our members to do what's possible to protect their account and personal information. Worst Streets In Rochester, Ny, 4.46 The QFF cyber security incident response plan is updated at least annually. During the pandemic, our Wellbeing program expanded from a focus on traditional areas of health and wellbeing physical health, nutrition, sleep, exercise and mental health to include financial wellbeing, healthy relationships and digital wellbeing. QFF sometimes utilises independent third parties to conduct external PIAs, however, the majority are conducted informally and in-house, and are built into its project management processes. A clean desk policy, and non-permanent seating arrangements, necessitating that all personal and confidential items be stored in secure staff lockers. Additionally, the OAIC noted that the notice is labelled important information, which does not indicate what the notice is, or its purpose. Protection from these attacks and the Renewed security awareness training for all employees and contractors, Renewed freight security training for all freight employees and contractors, Enhancing the relationship between the Group and Australian Federal Police (AFP) Air Security Officers, Collaborating with overseas regulators and airport authorities to enable the resumption of international operations, Participating in the governments review of the Australian security regulatory framework. [9] Office of the Australian Information Commissioner (OAIC), Big data and privacy: a regulators perspective, viewed 26 September 2017. These risk management processes allow an entity to identify, assess, treat and monitor privacy risks related to its activities. 4.14 Requests to access personal information and privacy queries are also handled through the Customer Care Centre. 6.2 The objective of the assessment was to examine whether personal information collected by QFF is handled in accordance with the Privacy Act. CHESS also has oversight of risks associated with regulatory compliance. Qantas Frequent Flyer then uses this and other information collected at various points throughout their membership, including when members earn and redeem Qantas Points and their interactions with marketing campaigns, to analyse member behaviours and identify target members for marketing campaigns. clear knowledge of information assets held and a range of ICT security measures in place to safeguard these. This includes aviation safety, WHS, environment, security (including cyber security) and business resilience matters. Therefore, the OAIC recommends that QFF, along with Qantas, formalises the current cyber security governance material, such as the GCSC charter documents, to specifically encompass privacy. We ensure the safety and welfare of our people, the protection of our reputation and the maintenance of critical services. Additionally, the OAIC has recently released an online PIA learning tool which aims to better equip organisations with the knowledge to conduct an in-house assessment. GCSC members are from a wide range of areas across the Group, including IT Security, Information Security, Legal/Privacy, the newly formed Business and Integrity Compliance Team, and other senior management staff. [11] See paragraphs 1.15-1.32 of the APP Guidelines. Threats and exploits cant get through, and Umbrella gives us confidence because we know that our users are protected when theyre surfing the internet on or off the network.. As part of the membership to the program, the entity operating the loyalty program can collect data about members and their purchasing activities. Take a look at the 10 factor categories at the core of SecurityScorecards rating methodology. Possible ministerial involvement or censure (for agencies), Risks are limited, and may be within acceptable entity risk tolerance levels, Unlikely to breach relevant legislative obligations (for example, APP, TFN, Credit), Minimum compliance obligations are being met. The Group Policies apply to Qantas Group entities and employees in line with the Groups Corporate Governance Framework. Security teams are able to react quickly to digital criminals, respond to Zero-Day incidents faster, and reduce the risk exposure timeline. You can also use The Emirates Group's CyberSecurity PGP key to encrypt sensitive information that you send by email. Masar Group. Safe growth: The Qantas Group has announced orders for a range of new aircraft. Good privacy risk management informs and triggers changes to practices, procedures and systems to better manage privacy risks. The Group Management Committee has steadfastly supported the change we needed to make, despite the many challenges we face in the aviation industry. 4.60 The OAIC suggests that all informal privacy and other risk assessments be recorded in some form, such as email or file notes, and stored in an accessible location for relevant staff to access. Possible adverse regulatory impacts, such as Commissioner Initiated Investigation (CII), public sanctions (CII report) or follow up assessment activities. 1.3 The assessment found that QFF has taken steps to foster a culture of privacy awareness that treats personal information as a valuable business asset. The OAIC has not identified any privacy risks based on the assessment scope and the above-mentioned observations. Qantas plans to improve fuel efficiency by 1.5% annually and to reduce water consumption by 20% and electricity by 35% by 2020. Qantas suffered a 30 percent turnover in its technology personnel as the airline battles staff loss, in the wake of repeated Covid-19 lockdowns. There is also no specific reference to the unique arrangement with Woolworths in the marketing section. Qantas has been looking for a security head since August last year. The Prime Minister's $230 million Cyber Security Strategy The Australian Crime Commission estimates the annual cost of cyber crime to His appointment as Qantas group CISO was part of a significant revamp of the cyber security function at the airline. 4.59 QFFs current approach to PIAs and other privacy assessments is collaborative and thorough. Vit, collaborative privacy and security risk assessment processes, a culture that promotes privacy awareness, regular mandatory privacy training for all staff that is supported by ongoing privacy awareness initiatives, comprehensive and tested risk management and crisis management processes, including a data breach response process. QFF utilises this document in conjunction with a number of its own risk management documents and strategies. 2.2 When entities undertake data analytics that involve personal information, they must comply with the requirements of the Privacy Act 1988 (Privacy Act). This is an internal control or risk management issue, the solution to which may lead to improvement in the quality and/or efficiency of the entity or process being assessed. 4.86 The OAIC suggests that QFF continues to regularly review its APP 1 privacy policy and APP 5 collection notice to ensure they adequately explain the use of a members personal information, especially if the nature and scale of QFFs marketing and data analytics activities changes. Qantas Frequent Flyer uses targeted marketing communications (primarily by email) to promote products and offers which may be of interest to members. Queries and access requests are managed on Resolve and are checked daily by customer care managers. QFF and the Qantas Group work to produce a co-ordinated response. With the assistance of the Qantas Group Cyber Security Centre, the website was detected not long after it was built and we have worked with the internet service provider to take it down. 4.10 Whilst all QFF personal information is stored in Australia, QFF use several offshore customer service centres. This is discussed later in this report in the section titled risk management. The Group is committed to raising awareness of our privacy compliance obligations and to manage our privacy risk by implementing a culture that considers privacy by design as a default position when handling personal information. If staff clicked the enclosed link, they were redirected to a notification page informing them that they had failed a phishing test. Login. We acknowledge our responsibility to protect and maintain the privacy rights of individuals, and to maintain the security and the value of their personal information. Despite these challenges, our operational safety performance was strong as we maintained a reporting culture where people are confident to report issues without fear and consistent operational performance across all parts of the organisation. Qantas Legal developed this privacy training. Immigration, customs, border security and other regulatory authorities; Other companies within Qantas and companies in the Jetstar Group; and; Your share broker when you purchase shares in Qantas Airways Limited. [4] For a current list of program partners, see the Earn Qantas Points page. Additionally, QFF works to internationally certified standards, including ISO and ISF. 4.62 Qantas privacy training underwent a large-scale review in 20132014 due to the major changes made to the Privacy Act, and at the time of the assessment, was being revised to include the Notifiable Data Breaches scheme. Qantas is part of the Airlines, Airports & Air Services industry, and located in Australia. The DISO may also determine that a more comprehensive security review or a formal PIA is needed. As part of the business integrity and compliance function, Qantas is Cyber security (particularly in terms of data protection) The program will be implemented during financial year 2017/18. The GMC reports to the Board.
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qantas group cyber security policy
