I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. Could never get the tickets. I own a venue. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . ComplaintsBoard.com is a leading complaint resolution website on the Internet. I will always use vivid seats when getting my tickets. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Customer identification can be provided if needed. That is a lie. VIVID SEATS LLC. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Please refund me the differance between what you charged me and what the tickets actually cost. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. If you have any additional questions, we encourage you to reach out to our online support team on social media. I will never ever purchase from Vivid seats again. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings Vivid Seats Review | Top Ten Reviews FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! I was purchasing 3 tickets and wanted to make sure we are all seated together. It offers a 100%. Our online support team is here to help resolve your concerns. Do not waste your time or money on this company. Cancellation Policy : Vivid Seats Customer Support People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. + the only ticket rewards program around. Read full review of Vivid Seats and 1 comment. 1st time user. The insurance was $65.82. Finally got my tickets and had a great time speaking to the very helpful gentleman. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). Home | Ticket Purchase Settlement The following is a chronological timing of the events that occurred: Vivid Seats. I have put in calls, live chats and emailed customer support. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Products used:Tickets for an upcoming football game. greenthumb47 , 2022-08-02. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Looking for the best way to buy and sell mobile tickets? The email made a vague reference to covid 19 but no definite reason was given. Got us a great deal on our tickets love this company. Angel P helped me out. We value your privacy. Vivid seats is horrible. 10.1K Ratings. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. I purchased tickets through you company for the September 11, 2022 Rodeo. They refused to issue a refund as they said the tickets were sent via email. Please do not purchase tickets through Vivid Seats - Tripadvisor He said they can't refund anything because they connect 3rd party sellers. I have read many many complaints about the 'fake' guarantees. With the plethora of ticket resell sites, this is one to avoid. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. He was quick to answer my questions and quick to book my tickets. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I never received the email and therefore never accepted the tickets. And in checking with the Keillor show I found that the show was not sold out! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Disgusted. We have a 100% Buyer Guarantee. I was going to the AFC championship game and bought a parking pass from Vivid Seats. they are all the same basically. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. Over 100 million tickets sold. Shame shame for all the people you have messed with and hurt. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. We launched @recap.email and legal webhooks. Vivid Seats' email and phones were not responding to many numerous requests. We understand how this may be upsetting for you. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. Well start sending you the news you need delivered straight to you. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Looking for the best way to buy and sell mobile tickets? I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Thank you. These were special seats, including dinner and first 2 rows on the dirt. New customers can take advantage of this exclusive discount offer! Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos The. Vivid Seats Reviews - vividseats.com - Review Centre Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. My tickets were not released until 1 week before the show. Then allows the seller to change the date to the day of the event. I bought 2 tickets to Super bowl for my 11 year old son. Never again. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. This is clearly a loophole being used often by venues to protect these ticket scammers. Despite very different reviews, the site is very popular not only in America but also abroad. Thank you, you have successfully subscribed to our newsletter! Yes. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. Vivid Seats is as legit as ticketing sites come. Long story short I never received the parking pass and had to pay in full at the gate. Received a correct order confirmation but when the tickets came in they moved me to a different section. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. I had a great experience. I was told that I should have known that by this note that was listed: xfer Piggyback. When I go the tickets, I called the venue and was told they were not handicap. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Thank you Amanda. Vivid Seats Reviews | Shopper Approved until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. 5 Weeks later changed their policy!!! This was an absolute nightmare. It goes against our guidelines to offer incentives for reviews. They take your money, and you have no valid tickets. That clearly didn't happen bc I received NO TICKETS! We would love to review your order again to see if there's anything we can do to make this right for you. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I purchased tickets to the motley Cre concert in Seattle in 2019. It is a safe and secure process. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Explain your situation and why you wish to receive a refund. If you have any questions about the refund process, feel free to reach out to our Customer Service. Order number [protected]. They refuse to give a refund due to sending the tickets prior to showtime. We understand it's frustrating when events are postponed. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com VividSeats Reviews - Is Vivid Seats Legit, Safe and Reliable? Especially since Vivid. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Your server is down! Submit a complaint and get your issue resolved. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Your transaction is secure, and you also get a full refund for canceled events. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. He reassured me of any concerns I had and was very patient with me. Dont EVER use vivid seats for any purchases. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. The market price provided by Vivid was over $500 per ticket. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. It also assists sellers who have tickets and want to sell them safely. Claim your listing for free to respond to reviews, update your profile and manage your listing. I paid $322.17 for 3 seats. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I thought Vivid was a pr0n company. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. Phoney Company! There were plenty of open spaces, but I wasnt allowed in. Below is a collection of reviews and ratings pulled for your easy reference. Vivid Seats Review for February 2023 | Best Ticket Brokers I do expect a responce and an apology for this overcharge. Credit care company is stating they rejected my dispute because all sales are final. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. He'll be heartbroken. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. No. Paid $160 for a single ticket for a show that was rescheduled (twice). Tickets were electronic via phone. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. I purchased tickets for the New Edition concert through Vivid Seats. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Companies can ask for reviews via automatic invitations. Lots of filter options to narrow down events. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Ticket master from now on! We also ensure all reviews are published without moderation. Just another company who still made money over COVID. We invite you to reach out to our online support team by social media. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Vivid seats is such a scam!!! Wed, 11 May, 2022 at 5:09 PM. We also confirm that your tickets are general admission. We absolutely value your feedback and apologize for the stress this may have caused you. One arrived by mail with a "Lot 16" other was delivered electronically. Its location on this page may change next time you visit. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. This Yelper's account has been closed. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber No issues at all, would use them again. I bought 3 with the insurance. BS. Most complaints are from ticket billing and delivery issues.
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